Privacy Policy

Privacy policy

This Privacy Policy describes how Nutrinera (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from www.nutrinera.com (the “Site”).

We are committed to protecting your privacy and handling your personal information in a transparent and secure manner.

1. Who We Are

Nutrinera is an online store offering food supplements and wellness products.

Contact details:
Email: inquiries@nutrinera.com
Business location: Romania
Most of our operations are in the United States.

For the purposes of data protection laws, we are the data controller of your personal information.

2. Information We Collect

When you visit or interact with our Site, we may collect the following categories of information:

a) Personal Information You Provide

Name
Email address
Billing and shipping address
Phone number
Payment-related details (processed securely by third-party payment providers)
Account information (if you create an account)
Communications with us (emails, messages, customer support inquiries)

b) Automatically Collected Information

IP address
Device information
Browser type
Time zone
Pages viewed and interactions with the Site
Cookies and similar tracking technologies

c) Order and Transaction Information

Products purchased
Order history
Payment status
Refunds or returns

3. How We Use Your Information

We use your personal information to:

Process and fulfill orders
Provide customer support
Communicate with you about your orders or inquiries
Improve and optimize our website and services
Detect and prevent fraud or security issues
Comply with legal and regulatory obligations
Send marketing communications (only if you have given consent or where legally permitted)

4. Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data under the following legal bases:

Contractual necessity – to fulfill your orders
Legal obligation – to comply with applicable laws
Legitimate interests – to operate and improve our business
Consent – for marketing communications and cookies where required

5. Sharing Your Information

We may share your personal information with trusted third parties only as necessary to operate our business, including:

Payment processors (e.g. Shopify Payments, PayPal, Stripe)
Shipping and fulfillment partners
IT and website service providers
Analytics and marketing providers (e.g. Google Analytics)

These third parties are authorized to use your personal information only to perform services on our behalf and are required to protect it.

We do not sell your personal information.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable essential website functionality
Analyze website traffic and usage
Improve user experience
Support marketing and advertising (where permitted)

You can manage cookie preferences through your browser settings or via our cookie banner.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements.

8. Your Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Object to or restrict processing
Withdraw consent at any time
Request data portability

To exercise your rights, please contact us at inquiries@nutrinera.com.

9. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

10. International Data Transfers

If you access our Site from outside our country of operation, your information may be transferred to and processed in other jurisdictions. We ensure appropriate safeguards are in place in accordance with applicable data protection laws.

11. Security

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.